Are you willing to explore your career as telemarketer for organizations? Do you have the ambition to open an outsource business unit? If your response to both of these questions is positive, you should essentially start collecting updates about the intense competitive contact center and telephonic marketing business.
Aspirants of call center ventures should always keep in their minds that the competition in this sector is increasing in a consistent manner. In this case, if individuals do not acquire info about latest technology and innovative software solutions, they could never expect to face the challenges or competition, which would likely take place in the operational sector.
Hence, with the help of this blog post, experts of the technological and marketing sector have attempted to highlight about Skylex software solutions and its prime operations for call center organizations. “Skylex uses voice analysis technology to measure emotions that arise in contact center conversations.” as mentioned on skylex.
Sound and Affordable Quality Management
Interaction Analytics system offered by Skylex Company can monitor the performance of both supervisor and operator of call center in diligent manner. In fact, these info systems offer an ultimate technological platform to give good training to operators for the delivery of optimal customer service. On the other side, operators monitor the actual level of performance and emotional levels of customers with the help of unique emotional level indicators.
Simultaneously, supervisors will also get the opportunity to generate comprehensive level of service reports. Hence, with the help of varying emotional level indicators or voice detection equipment, call center personnel will get the opportunity to achieve sound quality management even by spending relatively less amount or in affordable manner as possible.
Interaction Analytics system offered by Skylex Company can monitor the performance of both supervisor and operator of call center in diligent manner. In fact, these info systems offer an ultimate technological platform to give good training to operators for the delivery of optimal customer service. On the other side, operators monitor the actual level of performance and emotional levels of customers with the help of unique emotional level indicators.
Simultaneously, supervisors will also get the opportunity to generate comprehensive level of service reports. Hence, with the help of varying emotional level indicators or voice detection equipment, call center personnel will get the opportunity to achieve sound quality management even by spending relatively less amount or in affordable manner as possible.
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