Skylex Interaction Analytics Systems Highlight Emotional States

Skylex systems are capable to monitor the performance of operators and supervisors in diligent manner in both online and offline modes. The main function of this device is to provide effective technological platform for training and mentoring of operators, so that they can deliver optimum level of customer service. 

Furthermore, operators of outsource business organizations can also monitor performance and varying emotional levels of customers via unique vocal analysis indicators. On the other side, supervisors will be able to generate reports for comprehensive levels of services. 

Overview on Skylex Systems

Skylex systems use different types of voice tracking equipments in combination with effective Emoforce solutions to deliver optimum level of service to customers. These equipments use advanced LVA technology to display results related to emotions obtained via spoken words. An interesting thing about this technique or software solution is that it gives results in both online and offline modes. 

Mechanism of Emoforce Systems

Emoforce systems in combination with Skylex Interaction Analytics solutions allow highlighting of important results about the agent interface obtained at the time of communication process. This will include

Present Emotional State of Customers

Devices or software solutions designed under the supervision of Skylex professionals give information about emotional states of customers. These will include anger, stress, uncertainty, happiness and so on. 

Present Emotional States of Employees

Techno-based emotion detection equipment allows for the identification of emotions contained by employees working in the contact center. 

“Skylex Voice Solutions have obtained its massive success by the delivery of quality and technology-based solutions to many call center companies and telecommunication companies operating at the international level.” Skylex